Our Pricing
• Our Prices include GST.
• Prices are for Steam Cleaning regarding Carpets & Upholstery Cleaning.
Maximum Room size
• 12 Square Meters is the maximum room size. Combined lounge and dining are considered 2 rooms. A Corridor or hallway is charged as a separate room.
• HRS provides Steam Cleaning for all Carpets, Rug & Upholstery Cleaning.
• All area’s to be steam cleaned requires pre vacuuming by the owner or additional fees will apply if HRS is required to vacuum prior to steam cleaning. Assessment onsite if required.
Access & Parking
• If access requires carrying of equipment up stairs an additional $25 fee will apply for carrying equipment if it exceeds 2 flights of stairs. $50 for more than 4 flights of stairs.
• Please ensure parking is available for the technician, otherwise any parking fees will be added to the invoice.
Standard room size
A Standard room size is considered to be 12m2, anything larger will be charged at an extra Square meter rate. Technician will advise onsite prior to job commencement. A combined lounge/dining room is considered as two rooms in size. A Corridor or hallway is charged as a separate room.
Minimum Charge
Our Minimum Charge is $100.00 for any scheduled jobs to be Steam Cleaned.
Quoted Price
The Quoted price may be subject to change upon arrival and inspection from the technician on the day, and should any further treatment be required. Any extra cost will be quoted to the customer before commencing any additional work. Customer can accept or decline any additional work.
Moving Furniture
We do not move lounges or large furniture.
Stains and Marks
All stains and Marks cannot be guaranteed to lift if it has been over 24 hours in the fibre.
Room Preparation
All rooms must be pre-vacuumed before technician arrives otherwise a $10 charge per room will be added to the invoice for vacuuming.
Pet Urine Stain and Pet Odour
Pet urine stain and Pet odour is charged at an extra rate to attempt removal. Removal is Not Guaranteed.
Upholstery seat size
Standard seat size is 50cm in width. If the seat is wider or larger than an extra fee will be charged by the technician attending the property.
Payment options
• The invoice is to be paid immediately upon job completion onsite.
• All invoices require signature by client onsite on completion of job.
• Any job to the value of $350 or more requires a Booking fee of $100 payment upon booking. This payment is Non refundable. This amount will be deducted off the total amount of the job upon job completion onsite.
• We accept Cash, Visa, MasterCard and Eftpos only. Our Prices include GST.
Please Ensure Parking
Please ensure parking is available for the technician, otherwise any parking fees will be added to the invoice.
Damage
The technician is not responsible for any damage causing by pre existing conditions that are not apparent upon visual inspection.
Carpets are Steam Cleaned
All Carpets are Steam cleaned by our fully Certified IICRC Technician using ANSI-IICRC Standards.
Invoice
The invoice is to be paid immediately upon job completion.
Cancelation policy terms
Any cancelations require 48hrs notice or a $100.00 cancellation fee applies on any day cancellation.
Complaints
Any complaints must be lodged with HRS within 24hrs of job completion.
Gift Card
• Any Gift Card used (requires a minimum charge of $100 for any service).
• One Gift Card to be used per booking, per person only.
Credit cards
2.2% processing fee applies to all credit card transactions.
Wear and tear and stains and General Information
• Hillman Restoration Services do not remove large furniture including lounges.
• The technician will measure all areas that are to be cleaned with a laser upon arrival.
• Waivers will be completed for Rugs, Upholstery and Tile & Grout cleaning with the client, prior to commencement of job.
• We offer a Truck Mount Service for Steam Cleaning (pending site access) If this service is used it is charged as Industrial clean. Assessment is required Onsite.
• Pet urine stain and pet odour is charged at an extra rate to attempt removal. Removal is not guaranteed.
• The Quoted price may be subject to change upon arrival and inspection from the technician on the day, and should any further treatment be required. Any extra cost will be quoted to the customer before commencing any additional work. Customer can accept or decline any additional work.
• Hillman Restoration Services cannot guarantee all stains to lift and remove upon cleaning. If the stain has been left over 24 hours in the fiber. Some stains caused by dye’s, acids cannot not be removed as they are permanent stains. The technician is not responsible for any damage causing by pre existing conditions that are not apparent upon visual inspection. Customer is advised onsite if the stain would be impossible to be removed, prior to the clean. Some wear and tear is not apparent until the completion of the cleaning.
• All Cleaning Services conducted by HRS are completed by our fully Certified IICRC Technician using ANSI-IICRC Standards.
• Any Gift Card used (requires a minimum charge of $100 for any service).
• One Gift Card to be used per booking, per person only
• The Technician will inspect all areas that are to be cleaned upon arrival with the client.
• The estimate of our service given to the client over the phone, message or email is subject to change upon Inspection of the job onsite prior to commencement of the job.
• The technician will confirm the job to be completed with the client and the price prior to the commencement of the job onsite.
• If circumstances differ there may be extra charges if the following occurs:-
• If there are extra seating positions, seating positions are larger than 50mm.
• HRS was not informed over the phone, text, message or email, if rooms are bigger than 12 square meters.
• Heavy soiling of Carpets, Upholstery or Rugs that would require extra chemicals applications or spotters.
• Any Stains that are not routine cleaning examples would include and not limited to:- coffee, red wine, tea, milk, grease, makeup or pet stains.
• Some harsh stains may leave a yellow mark on the surface before or after cleaning, we cannot guarantee that any yellow stain that was caused by the stain itself can be removed. This may also include fire retardant chemical within an upholstery lounge.
• The technician will not be held responsible for any damage caused by the existing conditions that are not visible upon visual inspection.
• The technician will make every professional and reasonable attempt to clean the areas requested to be cleaned to the best of their ability.
• In certain situations, some deep stains are not visible upon visual inspection and can be hidden within the fibers or the Carpet, Rugs or Upholstery. After cleaning these stains may resurface, Hillman Restoration Services are neither responsible nor liable if this occurs for such stains.
• Any complaints must be lodged with HRS within 24hrs of job completion by calling Hillman Restoration Services.